FAQs

1. How can I place an order?

  • Simply browse our website, select the items you love, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

2. What payment methods do you accept?

  • We accept secure payments through trusted providers. Available options will be displayed at checkout.

3. How long will it take to receive my order?

  • Orders are typically delivered within 2 to 4 business days.

4. How much does shipping cost?

  • Shipping rates vary based on your location and will be calculated at checkout.

5. Can I exchange or return a product?

  • Yes! Exchanges are available within 14 days of purchase. Refunds are only available at the doorstep, and the customer is responsible for shipping expenses. Please ensure items are in their original condition and packaging.

6. What if my product is damaged or defective upon arrival?

  • If you receive a damaged or defective product, contact us immediately via WhatsApp at +01500088323 to arrange a replacement or refund.

7. How do I track my order?

  • Once your order has been shipped, you will receive a tracking number via email or WhatsApp. Use this number to monitor your shipment’s status.

8. Do you ship internationally?

  • Currently, we ship within [Your Country]. International shipping may be considered in the future.

9. How can I contact customer support?

10. Do you offer discounts or promotions?

  • Stay tuned to our website and social media channels for the latest discounts and special offers.

11. Can I cancel or modify my order?

  • Orders can only be canceled or modified before shipping. Contact our customer support team as soon as possible for assistance.

12. Is my personal information secure?

  • Yes, we prioritize your privacy. Please refer to our Privacy Policy for more details.

If you have any other questions, don’t hesitate to reach out. We’re here to help!